The clinician.
Every injection at Kallos & Co is performed by Angela Hough, RPN. She holds a registration in good standing with the College of Nurses of Ontario, the regulatory body for nursing practice in the province.
Ongoing education is not optional. Injectable technique, anatomy, and adverse-event management evolve quickly, and Angela commits to continuing education in each of these areas year after year. Specifics of her training and ongoing certifications are happy to be shared in consultation.
Regulatory framework.
Cosmetic injection is a controlled act under Ontario's Regulated Health Professions Act. At Kallos & Co, this controlled act is performed by a Registered Practical Nurse under medical directive, with physician oversight as required by Ontario law.
This is not a marketing claim. It is the regulatory basis for delivering injectable care in this province, and it shapes everything from who can perform the act to how complications must be managed.
Products.
Every product used at Kallos & Co is Health Canada approved. Nothing off-label, nothing imported from outside Canadian regulatory channels.
Each product lot is traceable in your record, so if there is ever a safety advisory from the manufacturer or Health Canada, we know exactly who received what. Storage follows manufacturer specification, with temperature-controlled handling from delivery to injection.
The specific product chosen for you (neuromodulator brand, filler family, biostimulator if used) is selected in consultation based on the area, the goal, and what your face is best suited for. Brand preference is never imposed without explanation.
Treatment setting.
Treatments take place in a dedicated, prepared space, cleaned between every patient. Needles and syringes are single-use, never re-used. Sharps go into biohazard containers and are picked up by a licensed medical waste service.
Hand hygiene and skin antisepsis happen before every injection, every time. There are no exceptions for "small" treatments. The standard applies whether it is one unit or a full face.
Before your treatment.
Every treatment is preceded by:
- A thorough medical and medication history
- Discussion of allergies, recent illness, recent dental work, and travel
- Standardized clinical photography, kept in your confidential record
- Written informed consent specific to the treatment
- A pre-treatment review of what we plan, what to expect, and what could go wrong
If anything in your history raises a concern, the appropriate response is sometimes to defer treatment. That conversation is honest, not transactional. You will not be pressured to proceed.
When something feels off.
Most recoveries are uneventful. When they are not, time matters. Contact Angela immediately if you notice any of the following:
- Severe pain that does not respond to usual measures
- Skin that turns white, dusky, or grey near the injection site
- Vision changes of any kind
- Sudden numbness, weakness, or facial asymmetry that worsens after day 3
- Trouble breathing, swelling of the throat, or signs of an allergic reaction
- Fever, spreading redness, or signs of infection
- Drooping eyelid or brow that gets worse rather than better
If symptoms are severe or you cannot reach Angela quickly, seek emergency care. For HA filler complications specifically, the reversal enzyme hyaluronidase is available and can be administered in clinic when indicated.
Calling early is always the right move. There is no such thing as bothering us about a complication concern.
What we will not do.
There are situations where the right answer is no, even when a patient is ready. We will not treat:
- Patients who are pregnant or breastfeeding, unless explicitly cleared with their physician for a specific treatment
- Patients under the influence of alcohol or other substances
- Patients seeking a result that anatomy will not safely deliver
- Patients with active infection at the treatment site
- Patients whose consent is not freely or clearly given
We will also not chase trends that do not suit your face, or sell you more than you need. Saying no is part of doing this well.
Privacy and records.
Your medical record is confidential. Clinical photographs are stored securely and are never shared without your explicit written consent. You have the right to request a copy of your record at any time.
Personal health information is handled in accordance with Ontario's Personal Health Information Protection Act (PHIPA). The Kallos & Co AI concierge does not store identifying personal health information from your chats; any consultation brief you choose to send to Angela is sent with your explicit opt-in.
Questions, before you sit down.
If anything on this page raises a question, those are exactly the questions to bring to your consultation. Angela welcomes them. The willingness to ask hard questions is a sign you are working with the right injector.